Shipping Policy
Q1. Where do you ship to and how much?
We offer competitive shipping rates to various destinations worldwide. Below are the shipping details:
United States, Canada, Mexico, Australia, New Zealand, United Kingdom, France, Germany, Italy, Ireland, Spain, Poland, Portugal, Japan, Thailand, Vietnam, Singapore, Malaysia, Hong Kong SAR, Taiwan Province:
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Flat shipping fee: $7
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Free shipping for orders over $50
Other European Countries (Austria, Belgium, Denmark, Finland, Greece, Hungary, Netherlands, Norway, Russia, Sweden, Switzerland, Ukraine):
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Flat shipping fee: $10
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Free shipping for orders over $200
Please note that these rates apply per package. For inquiries or special requests, feel free to contact our customer service. Thank you for shopping with us!
Q2. How long will I receive my package?
Processing Time
Processing time takes 0-2 days to get your item(s) ready for shipment.
Shipping Time
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Standard Shipping delivery typically takes 4-15 business days (from the time we send it) to arrive at your location. Actual delivery times may vary by 2-7 business days depending on the country or region.
Our Shipping Guarantee:
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If you do not receive your package within 15 business days, contact us and we will refund 50% of your total order amount.
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If your package still has not arrived within 22 business days, reach out to us for a 100% refund of your total order amount.
Q3. What shipping carriers do you use?
We use a variety of trusted shipping carriers, including:
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DHL
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USPS
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FedEx
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Canada Post
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Hermes
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Fastway
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And more...
Note: Due to factors such as local holidays and social events, there may be delays in delivery. We guarantee compensation for delays beyond 15 days, calculated from the date the package is picked up by the carrier.
Exemptions:
Delays caused by:
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Incorrect address or contact information provided by the customer
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Force majeure events in the customer’s country or region (e.g., strikes, accidents, etc.)
Have questions? Feel free to contact us for more information.