FAQ
Are all of your crystals natural?
We only mark products as 'natural' if they meet the highest standards of authenticity. The vast majority of our crystals are 100% natural, and we ensure transparency in our labeling. If a product is not entirely natural, we will not label it as such.
How long will I receive my package?
- Free shipping for orders over $50.*
- We ensure delivery within 15 business days. If your package doesn’t arrive within 15 business days, we will refund 50% of the order amount. If not received within 22 business days, we will refund 100%.
Can I get compensated if my crystals are broken?
- For serious damage, we offer a full refund; for minor damage, 20% refund.
- Missing or wrong items? We'll refund and reissue for free.
- Lost packages? Full refund.
Can I earn rewards for shopping and referring friends?
Absolutely!
Join our rewards program and earn 10 points for every $1 spent. 100 points equals $1, so spending $100 earns you $10 in credits for your next purchase. Plus, when you refer a friend, both you and your friend will receive 10 points for every $1 your friend spends!
Click the ‘Rewards" button in the right corner and have a try!
Shipping
Fast shipping
We guarantee fast and reliable shipping to ensure you receive your crystals as quickly as possible! Your order will be shipped within 15 days—if we fail, you get 50% refunded. If your package isn’t delivered within 20 days, we refund 100%! We take delivery seriously, so you can shop with confidence.
Order tracking
Once your order is shipped, you’ll receive a tracking number via email. Simply use the provided tracking number to check your shipment’s status on this page. If you experience any delays or issues, our dedicated customer service team is here to assist you promptly!
Get in touch
Have questions or need assistance? Our exclusive customer support team is ready to help! Contact us on this page.
Contact us anytime, and we’ll respond in 8 hours to ensure a smooth shopping experience. Your satisfaction is our top priority!
About us

TOP CRYSTAL SUPPLIER
As one of China’s largest crystal manufacturers, we have a 20,000㎡ factory, 100+ master sculptors, and 100+ physical crystal shops, ensuring authentic, high-quality crystals straight from the source with no middlemen!

TOP QUALITY PRODUCTS
We hand-select and expertly carve every crystal to perfection, offering a vast range of ethically sourced, high-grade pieces. With strict quality control and premium craftsmanship, we guarantee only the best for our customers.

TOP QUALITY SERVICE
Enjoy a seamless shopping experience with fast 15-day delivery, a refund guarantee, exclusive customer service, and premium 99.9% break-free packaging. Plus, with our lifetime membership, you’re always a valued part of the Helmsman Crystal family!

Intentions
Spiritual Growth
Expand your mind and soul, embracing wisdom and higher consciousness. 🔮
Explore our expert guidance to support your spiritual growth journey!